COVID-19 Update

How HEP Sales and North Main Lumber are responding

As the situation around the 2019 Novel Coronavirus (COVID-19) continues to develop, our paramount concern has been for the health and safety of our customers and associates.

HEP Sales, North Main Lumber, Builders Bargain Outlet and our Geneva Builder's Bargain Outlet & Hardware are deemed essential retailers to the communities we serve, and we have always been committed to keeping stores open during times of crisis and natural disaster. Home-owners and businesses depend on us for urgent needs such as hot water heaters, heating and cooling equipment, electrical and plumbing repairs, and many other essential building material products.

We’ve made several changes to our business for your safety and the safety of our associates.

Mandatory Measures:

Mandatory Masks in all stores

Per NYS Executive Order, you must wear a mask in our stores. This applies to customers and employees.

We’re temporarily adjusting store hours

This allows us to better serve our customers and communities in response to COVID-19. Check our hours of operation, below, as we strive to serve you better.

Opening hours remain unchanged

The adjusted hours give stores the ability to staff appropriately and provides additional time to restock shelves, and perform daily cleaning and disinfecting duties.

Promoting social distancing

We have posted signs asking customers that exhibit any COVID-19 symptoms to refrain from entering our stores. 

Innovations & Modifications:

Introducing curb side delivery

At all of our locations, we will bring your purchase out to your vehicle. You can call ahead and purchase over the phone, then pull up to the store. We also have delivery options to your home or business.

Stores are cleaned and sanitized daily

Following guidance from the Centers for Disease Control and Prevention (CDC), we’ve increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We’ve also stepped up our efforts to disinfect high-traffic and high-touch areas like checkout counters and door handles, as well as posting signage about handwashing and other preventative actions.

Restrooms for our employee use only

For time being, and to control possible virus spreading, the restrooms in all stores are limited to employee use only. No public restrooms, for the time being.

We continue to monitor the COVID-19 situation in all of our markets and will continue to make changes where it is necessary to ensure the safety and health of our employees and our customers.


John J Krueger

John Krueger
President, HEP Sales



HEP Sales / North Main Lumber / Builder’s Bargain Outlet


Canandaigua, Cortland, Hornell, Newark, Waterloo and Wellsville North Main Lumber
 Monday - Friday: 7:00 am - 5:00 pm
 Saturday: 8:00 am - 2:00 pm
 Sunday: Closed

Auburn, Elmira, Ithaca, Penn Yan and Sayre HEP Sales
 Monday - Friday: 8:00 am - 5:00 pm
 Saturday: 8:00 am - 2:00 pm
 Sunday: Closed

Hornell and Newark Builder's Bargain Outlet
 Monday - Friday: 9:00 am - 5:00 pm
 Saturday: 9:00 am - 2:00 pm
 Sunday: Closed

New Geneva Builder's Bargain Outlet & Hardware
 Monday - Friday: 8:00 am - 5:00 pm
 Saturday: 8:00 am - 2:00 pm
 Sunday: Closed