I give Wellsville a Big 5 Stars!!

One of the best hardware and lumber stores in the area! Brandon, Steve, et al are constantly offering solutions for any problem I have presented them. Ultra friendly staff and easy to talk to! Keep up the great customer service guys and gals!

-- Kent.

 

I give Geneva a Big 5 Stars!!

I got exactly what I was looking for and saved money doing it!

-- Lew C.

 

I give Ithaca 4 Stars!!

Generally these small stores are amazing! They are staffed by guys who work in the trades for years and then many have worked for this company almost as long they are very good at giving information about home repairs and they have or can get most of the things that you need definitely see them

-- Sean W.

 

I give Penn Yan a Big 5 Stars!!

Very helpful and knowledgeable.

-- Donna V.

 

I give Elmira a Big 5 Stars!!

Excellent, knowledgeable service. The guys there had exactly what I needed and knew how to install it correctly. You don't find that at the big box store...

-- Brian K.

 

I give Cortland 4 Stars!!

Have always been helpful. The transformer in my heating unit went and took the board out with it. They had the exact board and a they had a better transformer in stock. Three days later the burner would not turn on. Figured out that the limit switch was also bad, it did run for two days which had me scratching my head initially, they had two high temperature limit switches that would both have worked as replacements. If you have a few questions about your project this is the best place to go.

-- Jon R.

 

I give Penn Yan a Big 5 Stars!!

Needed a 275 gal. fuel oil tank. Tank was in stock, on site. Price was best deal regionally or online. Walked in store, paid, helped me load, done in 15 minutes.

Maybe you should conduct customer service training at Lowe’s. Thanks!

-- Gary G.

 

I give Newark a Big 5 Stars!!

I’ve shopped at HEP for years now. Nice staff and best prices on lumber anywhere.

-- Q P

 

I give Wellsville a Big 5 Stars!!

I have stopped in quite a few times just to get some odds and ends for my house. The staff have been helpful offering advice on the small projects I’ve taken on so far. The selection of homeowner necessities is well organized and products are generally easy to find on your own.

-- Dilan G.

 

I give Horseheads 4 Stars!!

Helpful and knowledgeable. Recently replaced a forced air furnace and installed ourselves, they were able to help answer the many questions we had.

-- Pete D.

 

I give Horseheads a Big 5 Stars!!

Probably the best hardware store I have ever been in. I consider myself semi-handy and try to do most home remodeling and break/fix stuff myself. The staff is always friendly, never condescending and able to give me a push in the right direction, giving me guidance on my projects. I go to other unnamed big box stores and I can barely find anyone to help me, let alone, give me any input on what I am trying to accomplish.

-- Jason C.

 

I give Ithaca a Big 5 Stars!!

Very helpful staff. Large stock of kitchen and bathroom supplies. Don’t go to Lowe’s, go to HEP.

-- Josh G.

 

I give Auburn 4 Stars!!

Excellent customer service and selection of items. An “old fashioned” hardware store in that the service offered is excellent, the variety of products great and they have multiple locations throughout New York. This specific one is on Route 5 and can be difficult to turn when exiting during peak traffic hours.

-- E Hunter

 

I give Auburn a Big 5 Stars!!

The guy who served me helped me convert a countertop water filter to under the counter. He easily saved me $75 over ordering the kit from the manufacturer.

-- Brian L.

 

I give Cortland 4 Stars!!

I have used North Main Lumber to supply me with materials for several of my large home projects from additions to siding, and I’m pleased with their service. Their prices are comparable to all of the larger building suppliers in the area. My materials were delivered in a timely manner, and stacked in an organized fashion.

-- Adrian M.

 

I give Canandaigua a Big 5 Stars!!

We lost power and I heard they had generators in stock. I gave them a call and they were great. They helped me out in a bad time. Really good guys there. smiley

-- Steve D.

 

I give Hornell a Big 5 Stars!!

Super awesome staff, super knowledgeable and very helpful. Gave us ideas for a drama production and helped us with pricing. Will definitely be getting our business in the coming months.

-- Joe M.

 

I give the Newark BBO a Big 5 Stars!!

Great bargains and excellent service, without being intrusive. I got my waterproof bathroom flooring at a fraction of the cost I would have paid elsewhere.

-- Desiree L.

 

I give the Waterloo a Big 5 Stars!!

Very helpful and knowledgeable. Took the time to help me figure how to resolve my problem. Never had that at the big box.

-- John E.

 

I give the Canandaigua a Big 5 Stars!!

With the hands on customer service you receive, you will never want to go to a big box retailer again. Friendly, knowledgeable, and so very helpful!

-- Bill B.

 

I give Canandaigua a Big 5 Stars!!

The convenience beats the big box stores all day long. Always helpful staff. Many prices better than big box. Better lumber, too!!

-- Greg K.

 

I give Ithaca a Big 5 Stars!!

This place is always very helpful. Lots of contractors go there, but also good help for the do it yourselfer. Have most basic stuff in stock and can get other stuff from warehouse pretty quick. Very helpful buying cabinets and other stuff there also.

-- Jason C.

 

I give Wellsville a Big 5 Stars!!

I am relatively new to living in Wellsville, NY, and I am an even more recent home owner... Each time an issue arises, had some plumbing, electrical and furnace issues so far, the workers at North Main Lumber have surpassed just helping. The transducer motor went out in my furnace this past January, and North Main assisted me for over an hour searching for the part. While they did not have the part they did get me in the right direction and I got my furnace back up and running. I purchased a hot water tank from North Main Lumber and their prices smashed what The Home Depot and Lowes was offering. I do all my business here, and refer all my friends here.

-- Rob O.

 

 

I give Wellsville a Big 5 Stars!!

One of the best hardware and lumber stores in the area! Brandon, Steve, et al are constantly offering solutions for any problem I have presented them. Ultra friendly staff and easy to talk to! Keep up the great customer service guys and gals!

-- Kent.

 

I give Geneva a Big 5 Stars!!

I got exactly what I was looking for and saved money doing it!

-- Lew C.

 

I give Ithaca 4 Stars!!

Generally these small stores are amazing! They are staffed by guys who work in the trades for years and then many have worked for this company almost as long they are very good at giving information about home repairs and they have or can get most of the things that you need definitely see them

-- Sean W.

 

I give Penn Yan a Big 5 Stars!!

Very helpful and knowledgeable.

-- Donna V.

 

I give Elmira a Big 5 Stars!!

Excellent, knowledgeable service. The guys there had exactly what I needed and knew how to install it correctly. You don't find that at the big box store...

-- Brian K.

 

I give Cortland 4 Stars!!

Have always been helpful. The transformer in my heating unit went and took the board out with it. They had the exact board and a they had a better transformer in stock. Three days later the burner would not turn on. Figured out that the limit switch was also bad, it did run for two days which had me scratching my head initially, they had two high temperature limit switches that would both have worked as replacements. If you have a few questions about your project this is the best place to go.

-- Jon R.

 

I give Penn Yan a Big 5 Stars!!

Needed a 275 gal. fuel oil tank. Tank was in stock, on site. Price was best deal regionally or online. Walked in store, paid, helped me load, done in 15 minutes.

Maybe you should conduct customer service training at Lowe’s. Thanks!

-- Gary G.

 

I give Newark a Big 5 Stars!!

I’ve shopped at HEP for years now. Nice staff and best prices on lumber anywhere.

-- Q P

 

I give Wellsville a Big 5 Stars!!

I have stopped in quite a few times just to get some odds and ends for my house. The staff have been helpful offering advice on the small projects I’ve taken on so far. The selection of homeowner necessities is well organized and products are generally easy to find on your own.

-- Dilan G.

 

I give Horseheads 4 Stars!!

Helpful and knowledgeable. Recently replaced a forced air furnace and installed ourselves, they were able to help answer the many questions we had.

-- Pete D.

 

I give Horseheads a Big 5 Stars!!

Probably the best hardware store I have ever been in. I consider myself semi-handy and try to do most home remodeling and break/fix stuff myself. The staff is always friendly, never condescending and able to give me a push in the right direction, giving me guidance on my projects. I go to other unnamed big box stores and I can barely find anyone to help me, let alone, give me any input on what I am trying to accomplish.

-- Jason C.

 

I give Ithaca a Big 5 Stars!!

Very helpful staff. Large stock of kitchen and bathroom supplies. Don’t go to Lowe’s, go to HEP.

-- Josh G.

 

I give Auburn 4 Stars!!

Excellent customer service and selection of items. An “old fashioned” hardware store in that the service offered is excellent, the variety of products great and they have multiple locations throughout New York. This specific one is on Route 5 and can be difficult to turn when exiting during peak traffic hours.

-- E Hunter

 

I give Auburn a Big 5 Stars!!

The guy who served me helped me convert a countertop water filter to under the counter. He easily saved me $75 over ordering the kit from the manufacturer.

-- Brian L.

 

I give Cortland 4 Stars!!

I have used North Main Lumber to supply me with materials for several of my large home projects from additions to siding, and I’m pleased with their service. Their prices are comparable to all of the larger building suppliers in the area. My materials were delivered in a timely manner, and stacked in an organized fashion.

-- Adrian M.

 

I give Canandaigua a Big 5 Stars!!

We lost power and I heard they had generators in stock. I gave them a call and they were great. They helped me out in a bad time. Really good guys there. smiley

-- Steve D.

 

I give Hornell a Big 5 Stars!!

Super awesome staff, super knowledgeable and very helpful. Gave us ideas for a drama production and helped us with pricing. Will definitely be getting our business in the coming months.

-- Joe M.

 

I give the Newark BBO a Big 5 Stars!!

Great bargains and excellent service, without being intrusive. I got my waterproof bathroom flooring at a fraction of the cost I would have paid elsewhere.

-- Desiree L.

 

I give the Waterloo a Big 5 Stars!!

Very helpful and knowledgeable. Took the time to help me figure how to resolve my problem. Never had that at the big box.

-- John E.

 

I give the Canandaigua a Big 5 Stars!!

With the hands on customer service you receive, you will never want to go to a big box retailer again. Friendly, knowledgeable, and so very helpful!

-- Bill B.

 

I give Canandaigua a Big 5 Stars!!

The convenience beats the big box stores all day long. Always helpful staff. Many prices better than big box. Better lumber, too!!

-- Greg K.

 

I give Ithaca a Big 5 Stars!!

This place is always very helpful. Lots of contractors go there, but also good help for the do it yourselfer. Have most basic stuff in stock and can get other stuff from warehouse pretty quick. Very helpful buying cabinets and other stuff there also.

-- Jason C.

 

I give Wellsville a Big 5 Stars!!

I am relatively new to living in Wellsville, NY, and I am an even more recent home owner... Each time an issue arises, had some plumbing, electrical and furnace issues so far, the workers at North Main Lumber have surpassed just helping. The transducer motor went out in my furnace this past January, and North Main assisted me for over an hour searching for the part. While they did not have the part they did get me in the right direction and I got my furnace back up and running. I purchased a hot water tank from North Main Lumber and their prices smashed what The Home Depot and Lowes was offering. I do all my business here, and refer all my friends here.

-- Rob O.